FREQUENTLY ASKED QUESTIONS

How does the order process work?

We have a new menu featured each week, always featuring 4 snacks, 4 lunches and 4 dinners. Check out our weekly menu and order before Saturday at noon. You can pick a menu plan for savings, or you can mix & match your meals and order as few or as many as you would like! There is never any commitment for ordering, you can order for whichever weeks you want with no need to subscribe or cancel.

When does my order have to be in?

All orders need to be in by Saturday at noon, for the Monday delivery. Every Sunday morning, our new menu will go up and you have the full week until Saturday to put in your order :)

How does delivery work?

Delivery for your entire order is on Monday evenings between 4-8 pm (unless otherwise stated). You will receive a text message when your order has departed our kitchen and an estimated arrival time will be given to you. You will be able to track updates on your arrival time if anything changes due to traffic or external conditions, and you will also be notified when your order has been delivered.

Is everything 100% vegan?

Yes! We do not use any animal or animal byproducts in our cooking. We strive to make a large variety of delicious vegan dishes, showcasing how dynamic and fun vegan cooking can be!

What if I have allergies / intollerences?

There will be a section at check-out for you to list any allergens or dietary restrictions. We will always do our best to omit any ingredients in your dishes when possible, but we will reach out to you if it is not possible for any specific dishes and we can come up with a solution or get you a refund if we can't!

What about cross contamination?

Although we do our best to avoid any cross contamination for our celiac and nut free friends, we operate in a facility that contains these items.

Do you provide nutritional information for your meals?

Terracotta Tummy focuses on variety and creating dynamic and exciting menus that contain a large variety of plant-based proteins, health fats, complex carbs and fresh produce. Because our menus and dishes change weekly, we do not track and provide nutritional information.

What do I do with my used containers?

Our containers are fully recyclable. Please ensure you place your used containers in your blue recycling bin. We have moved away from using compostable containers after discovering that the Lower Mainland does not process compostable takeout containers. Instead, we've opted for containers made from recycled materials.

Do you have a reward/loyalty program?

We sure do! Check out our Loyalty Page, and join our rewards and referral program in order to collect points and redeem rewards! We want to thank you for your ongoing and continuous support that helps us grow! Every 3 points gets you a reward, each reward redeems a free dinner :)

What is included in the Whole Menu and Family Plans?

The Whole Menu contains 1 of each of the items on the weekly menu, 4 snacks, 4 lunches and 4 dinners. Family plans start at families of 3, and include everything on the weekly menu x the number of people you are looking to feed in your house hold.

How long does the food stay fresh in the fridge for?

We recommend consuming all meals delivered within 5 days from delivery. Any salads and bowls with fresh vegetables, are best consumed first. We will send a fresh sheet in your order confirmation email, with the items best consumed first.

Can I freeze my order?

We do not recommend freezing your order items as these meals were made to be consumed fresh. If you do decide to freeze any items, ensure that they don't include any fresh vegetables. Desserts, pastas and casserole dishes will freeze and defrost better than anything that has fresh vegetables.

I really liked something that was on a previous menu, how do I get this back in my fridge?

Reach out to us! We love the feedback and our menus are designed with our client's in mind! If you loved any dishes, reach out and we will bring these items back!

How does the Cooler Bag Recycling Program work?

Any time you would like your meals delivered in a cooler back with an ice block, select this option at checkout. Anytime a cooler bag is returned on any subsequent orders to your delivery driver, we will refund this $5 fee.

What if I'm not in your delivery zones?

As we grow, we will continue to expand so please reach out if you are interested in finding Terracotta Tummy in your neighbourhood. The more people that reach out, the greater chance we have to open up another delivery zone.

We have a new menu featured each week, always featuring 4 snacks, 4 lunches and 4 dinners. Check out our weekly menu and order before Saturday at noon. You can pick a menu plan for savings, or you can mix & match your meals and order as few or as many as you would like! There is never any commitment for ordering, you can order for whichever weeks you want with no need to subscribe or cancel.
All orders need to be in by Saturday at noon, for the Monday delivery. Every Sunday morning, our new menu will go up and you have the full week until Saturday to put in your order :)
Delivery for your entire order is on Monday evenings between 4-8 pm (unless otherwise stated). You will receive a text message when your order has departed our kitchen and an estimated arrival time will be given to you. You will be able to track updates on your arrival time if anything changes due to traffic or external conditions, and you will also be notified when your order has been delivered.
Yes! We do not use any animal or animal byproducts in our cooking. We strive to make a large variety of delicious vegan dishes, showcasing how dynamic and fun vegan cooking can be!
There will be a section at check-out for you to list any allergens or dietary restrictions. We will always do our best to omit any ingredients in your dishes when possible, but we will reach out to you if it is not possible for any specific dishes and we can come up with a solution or get you a refund if we can't!
Although we do our best to avoid any cross contamination for our celiac and nut free friends, we operate in a facility that contains these items.
Terracotta Tummy focuses on variety and creating dynamic and exciting menus that contain a large variety of plant-based proteins, health fats, complex carbs and fresh produce. Because our menus and dishes change weekly, we do not track and provide nutritional information.
Our containers are fully recyclable. Please ensure you place your used containers in your blue recycling bin. We have moved away from using compostable containers after discovering that the Lower Mainland does not process compostable takeout containers. Instead, we've opted for containers made from recycled materials.
We sure do! Check out our Loyalty Page, and join our rewards and referral program in order to collect points and redeem rewards! We want to thank you for your ongoing and continuous support that helps us grow! Every 3 points gets you a reward, each reward redeems a free dinner :)
The Whole Menu contains 1 of each of the items on the weekly menu, 4 snacks, 4 lunches and 4 dinners. Family plans start at families of 3, and include everything on the weekly menu x the number of people you are looking to feed in your house hold.
We recommend consuming all meals delivered within 5 days from delivery. Any salads and bowls with fresh vegetables, are best consumed first. We will send a fresh sheet in your order confirmation email, with the items best consumed first.
We do not recommend freezing your order items as these meals were made to be consumed fresh. If you do decide to freeze any items, ensure that they don't include any fresh vegetables. Desserts, pastas and casserole dishes will freeze and defrost better than anything that has fresh vegetables.
Reach out to us! We love the feedback and our menus are designed with our client's in mind! If you loved any dishes, reach out and we will bring these items back!
Any time you would like your meals delivered in a cooler back with an ice block, select this option at checkout. Anytime a cooler bag is returned on any subsequent orders to your delivery driver, we will refund this $5 fee.
As we grow, we will continue to expand so please reach out if you are interested in finding Terracotta Tummy in your neighbourhood. The more people that reach out, the greater chance we have to open up another delivery zone.

Can’t find what you’re looking for?

If you have any questions or feedback click the chat icon in the corner of your screen and leave us a message!